Legal
Complaints
Last updated
If something has gone wrong, we want to hear about it and put it right.
How to complain
Write to complaints@lozanoferris.com or to either office, with your name, what happened and what you would like us to do. The partner responsible will acknowledge your complaint within five working days and reply in full within eight weeks.
If you are not satisfied
In Spain you can refer the matter to the Colegio de Economistas de Madrid or, for investment services, to the CNMV complaints service. In the United Kingdom you can contact the ICAEW or, for regulated investment business, the Financial Ombudsman Service.